Delivery & Returns Information
Age-Restricted Products & Delivery Policy
Bladed products are strictly for sale to individuals aged 18 and over. A signature will be required upon delivery. As a responsible supplier, we mandate that customers declare their age at checkout by providing their date of birth. These products must always be used responsibly.
Deliveries of age-restricted items will only be made to the address specified on the shipping label, including commercial building receptions. A signature is required upon receipt. We implement a 'Challenge 25' policy, meaning that if the recipient appears under 25, they must provide valid photo identification (passport, driver’s license, or a Citizen’s card) to confirm they are over 18. If an eligible adult is unavailable or fails to provide valid identification, the delivery will be returned, and re-delivery will be attempted the next day. Delivery to neighbors or nominated safe places is not available for age-restricted items.
UK Delivery Information
We dispatch orders directly from our UK warehouse via DPD. Delivery lead times are specified on individual product pages. If a product is out of stock, we will arrange shipment from the manufacturer and notify you of any delays.
Estimated delivery times may be affected by stock availability or peak periods. If ordering multiple items, the longest lead time will determine the overall delivery schedule.
Delivery Options & Charges:
- Standard Delivery: Free for orders over £75. Orders under £75 incur a £6.99 fee.
Dispatch & Tracking
Orders placed before 1 PM Monday–Friday are typically dispatched within three working days, though peak times may affect processing. Customers receive an email confirmation with tracking details from the courier, who may also contact you via SMS if a mobile number is provided. If delivery attempts fail twice, the parcel will be returned.
Age Verification at Delivery
Our 'Challenge 25' policy requires recipients appearing under 25 to present valid ID. If age verification is not successful, the parcel will not be delivered.
Security & Liability
Our courier ensures that all deliveries require a signature. Once signed for, responsibility transfers to the recipient. We recommend ensuring that billing details match your card statement and providing accurate contact details for smooth processing. Standard fraud prevention and age verification checks apply.
Returns Policy
You may return any purchased item within 30 days for a full refund, provided it is unused, in original packaging, and fit for resale. Refunds are processed upon receipt and inspection of the returned goods. Items not meeting these conditions will not be eligible for a refund.
How to Return an Item:
- Email hello@knives.co.uk with your order number to initiate a return.
- You will receive a returns form and instructions.
- Securely package the item and send it to the provided returns address.
Unauthorised returns will not be processed. Customers are responsible for return shipping costs and should use recorded delivery, as we do not assume liability for lost or unrecoverable carriage.
For further assistance, contact us at hello@knives.co.uk.