Money Back Promise

At Knives.co.uk we want your shopping experience to be a joy, and we understand that selecting items online can be challenging, even with our comprehensive product reviews, photos, and video content. We believe in the quality of our products, but we acknowledge that true satisfaction can only be confirmed once you have the item in your hands. Your happiness is our priority, and if you're not absolutely delighted, neither are we.

Rest assured, you can shop with confidence knowing that you have a full 30 days to return any purchase, subject to the terms outlined below.

Return Conditions:
  1. All returned goods must be unused, in a saleable condition, and in their original packaging, with all labels still attached.
  2. Presentation box, blade guard, and contents must be in a new condition.
  3. If the returned item cannot be restocked and sold as new, a refund cannot be provided.
Exclusions to 30-Day Returns Policy (unless faulty or not as described):
  1. Products received over 30 days ago.
  2. Products that have been opened or unsealed, except for items sealed in plastic wrapping that can be opened without damage.
  3. Products returned in an unsatisfactory condition, including damage caused by the courier or insufficient return packaging.

Inspection Process: Returned items will undergo a thorough inspection to ensure compliance with our returns and refund policy. Items outside these criteria may not qualify for a full refund, and we will contact you in such circumstances.

Refund Process:
  1. We do not offer exchanges or store credit for returned items. If the item meets the criteria, we will issue a refund.
  2. All refunds will be issued to the original payment method on the order.
  3. While we strive to process refunds promptly, please allow up to 7 days for the refund to reflect in your account, as banks or PayPal processing times may vary.

At Knives.co.uk, your satisfaction is paramount, and our transparent returns policy aims to make your online shopping experience worry-free. If you have any questions or concerns, please do not hesitate to reach out to our dedicated customer support team. Thank you for choosing [Your Shop Name].